"The customer is always right"

 

^^^^

The customer is a jack a$$......

 

Buyers are liars.

ALthough I never believed that until I got into the electronics industry about 2.5 years ago. Before that I was in furniture and managed a few different stores and never came across the rampant, sneaky tactics (some) consumers use.

IE Cust had a sub that was still current although beyond warranty. Buys the same new sub and then returns the defective one in the new subs box to a different salesperson on my day off for a full refund. Customer used a fake name and phone number on the invoice so I couldn't even track him down.
So now I have a blown sub that I had already contacted the manufacturer about that had already told me would not be warranted and I can't send it in as store stock for RMA.

My inventory was incorrect and I had to write off the cost. It's not alot but it has opened my eyes to the amount of loss a retailler takes from consumers exercising these practices.

I think they see it as a nameless, faceless corporation that makes too much money and they are justified in scamming them.

P.S. Don't even get me started on people pirating satelite signal.

 

.
"the customer always thinks they are right"

 

Lethal, what shop are you with?

 

you gather correctly

 

I like the "out of town" customers. They somehow think their situation obligates us to neglect every other customer that walks through the door and immediately pay 100% attention to them, even though they show up without a booked appointment at 2pm on a Saturday. Double the **** storm if it's a warranty issue...

 

customer:
"I'd like to buy one of the limited quantity door crashers in the flyer today even though the sale starts in two day's. I'm in a wheelchair, I'm from out of town and I have the flu so I think I'm justified. Oh and my dog is sick."
salesperson:
"Not a problem sir, as long as you wait in line when we open up and explain to all those people why they can't buy one."
customer:
"but I have a credit card..."
salesperson:
"ooh a credit card, really, in that case... No, you still have to wait in line with everyone else."

And they always show up.

 

The ultimate customer pissoff is when you're working on a fairly large job, and your install bay is really close to the where the customer who's car you working on is standing there with the salesman, and you can hear him say "It's just a deck, 2 amps and 4 speakers and 2 subs, I could install that in 15 minutes, why is he taking so long? The bastard would be working on that install for at least a week.
And don't even get me started on electricians........ They think they because they work on a house, they know all about car ****. And I tell ya what, don't orange marrette's just look awesome under the hood and the dash?