hahaha no dood it's cool, I'm working on it I'll tell him his fronts can't keep up with his subs and should get a 2 channel and some new components.

 

^^^If he won't go for that, then sell him or give him some bass blockers for the front. Maybe 0-600hz front and 0-300hz for the rears. Your cost should be negligible. It might save the sale.

A client comes into my store and he says he wants to hear the best we got. Where do I take him?? The Rockford board? the Kicker board? the Ultimate board? Alpine board? Collosus board?????

None. I take him out to the parking lot for a demo in the truck. Nothing like a real world demo and explanation to set off lightbulbs in the clients head.


Take him out to your car (assuming you have complete system) and demo how a good audio system should sound and show him how each component adds to the overall acoustics.

 

yeah I am in the middle of creating a work of art as we speak..... then I will have a demo car ready to go....

 

hey bubba, if you're working for andre's get Todd involved and give him all the details. Out of all the people I know, I've never seen a guy disarm a customer as easily as he can, and when I was there all by myself, the guy was a godsend. Cool if you are workin' there, sounds like they've done some cool things since i left. [img]graemlins/thumb.gif[/img]

 

hope the phone call helped some man. those guys were always a bit of a problem when i was there. ya just gotta let it slide and not stress on it even tho you want to roshambo them for the deal. good luck up there man, sounds like you've got the ship running smooth again.

edit: just another 2 cents. if you do end up refunding him, dont refund the install. cause if it is all well good and working then there is nothing wrong with the install so why should you loose that money that your installer spent time working for. if the customer cries about it explain to them its not a problem with the install and that thier issue is with the hardware not meeting thier expectations or maybe they were stupid and bought more than they could handle. most people usually are fine with it, but saving the sale is always the best way to go.

[ May 16, 2005, 06:17 PM: Message edited by: Merlin ]