It finally quit
12-17-2005 | 09:39 PM
#1
Thread Starter
50 Watt CAFz'r
Joined: Aug 2004
Posts: 184
My three year old kenwood Excelon deck finally stoped working. It has the dmask on it and I got into my car yesterday and noticed that the face plate was horizontal and had no power. I reset it and the face plate would light up and move to the proper possition but after 10 seconds it reverts back to the horizontal possition again. Luckily I bought the 4 year extended warranty from future shop. Has anyone else had any expierience with Future shps warrantys before? Hopefully its non repairable....so I can get a pioneer DEH-P80MP as a replacement.
12-18-2005 | 10:24 AM
#3
Thread Starter
50 Watt CAFz'r
Joined: Aug 2004
Posts: 184
Its in the repair shop now. I believe there is a high probability that it will be repaired. Because I paid $549 for it so in order for it to be replaced there would need to be 80% of the cost of the unit in repairs for them to replace it.
Unless parts are somehow impossible to get.
[ December 18, 2005, 11:25 AM: Message edited by: Puggsley456 ]
Unless parts are somehow impossible to get.
[ December 18, 2005, 11:25 AM: Message edited by: Puggsley456 ]
12-18-2005 | 01:50 PM
#4
I have a SarTech's Kenmore bought from FS on my front counter covered in warranty stickers for the 4 repairs that it has had. Even though the customer bought the extended warranty (read cash grab) he has had to pay out his pocket 2 times, $51.91 each time as the cash grab warranty only covers a failure once.
Parts are available, it will more than likely be repaired. My advice, get it back in working order and dump it as the cash grab warranty will not cover the same problem again.
[ December 18, 2005, 02:51 PM: Message edited by: MR2NR ]
Parts are available, it will more than likely be repaired. My advice, get it back in working order and dump it as the cash grab warranty will not cover the same problem again.
[ December 18, 2005, 02:51 PM: Message edited by: MR2NR ]
12-19-2005 | 01:01 PM
#7
Totally incorrect info how? I have the deck on my counter with the FS repair stickers and the repair charges on it. WTF, do you want me to take a pic and post it or what? Do I need to post a copy of the sales receipt showing the purchase of the extended cash grab warranty as well? Are you implying that I am misleading everyone? Fact is it happened and the proof is right here on my counter, I have no problem with informing customers of something like this.
<EDIT> If my customer is infact getting the "screwy" the fact is that it happened and it happened at FS. Now I am not one to know how FS's policies work, but one would think that what happens in one store, would happen company wide. So you want to rectify the fact based on what happened, I am sure that my customer would love a refund.
[ December 19, 2005, 02:03 PM: Message edited by: MR2NR ]
<EDIT> If my customer is infact getting the "screwy" the fact is that it happened and it happened at FS. Now I am not one to know how FS's policies work, but one would think that what happens in one store, would happen company wide. So you want to rectify the fact based on what happened, I am sure that my customer would love a refund.
[ December 19, 2005, 02:03 PM: Message edited by: MR2NR ]
12-19-2005 | 01:24 PM
#8
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Posts: n/a
Did I say I disputed your claims? Nope. Could be totally plausible.
But since you stated, "I am not one to know how FS's policies work.." I think it is presumptuous for you to offer any sort of opinion on the matter at all.
If he is getting charged then there is more to the story, whether you have been apprised of it or not. Plain and simple, the "warranty" does not work that way. IN FACT, it specifically has provisions for recurring problems.
What kind of additional buyer protection do you offer? None? oh..
[ December 19, 2005, 02:26 PM: Message edited by: Dukk ]
But since you stated, "I am not one to know how FS's policies work.." I think it is presumptuous for you to offer any sort of opinion on the matter at all.
If he is getting charged then there is more to the story, whether you have been apprised of it or not. Plain and simple, the "warranty" does not work that way. IN FACT, it specifically has provisions for recurring problems.
What kind of additional buyer protection do you offer? None? oh..
[ December 19, 2005, 02:26 PM: Message edited by: Dukk ]
12-19-2005 | 02:29 PM
#10
So now I have to sell a cash grab to be a good retailer.....I think not. I sell my products based on what they are and the ethics behind how I choose to run my business. Poor business decision not to sell a cash grab, well maybe so, then again that box on my counter sells more products here than you could imagine. So Dukk, how many cash grabs do you sell?
Do I need to provide proof to my claims.... does the general public really want to know how much profit the big box and the commission salesperson makes off of the cash grab warranty?
Plain and simple, the customer got burned and because it happened at a FS and you work for the big high and mighty, it could not have possibly have happened because of "it specifically has provisions for recurring problems", well you know what, it did. Proof on my counter for all who are interested.
Do I recommend that you call the customer or myself a liar, nope. So that leaves the problem right back at square one, the local FS that you in your all high and mighty throne over there (be it for one day a week)have absolutely no control over.
<EDIT> oh, if I wanted to sell a cash grab, I most certainly could. Matter of fact I used to sell it through Dominion and had a whole whopping total of one claim on a cordless phone in the 4 years that I sold the warranty packages. So is it a cash grab, yup. Do I as the owner of my store have to sell it and cram it down the customers throat, nope. If I worked for a company that it was their policy to do so, I most certainly would. I see your side of the fence as I spent years on it. As you have spent, hmmm, none on my side, don't offer your opinions to it as they have little to no basis for discussion.
[ December 19, 2005, 03:32 PM: Message edited by: MR2NR ]
Do I need to provide proof to my claims.... does the general public really want to know how much profit the big box and the commission salesperson makes off of the cash grab warranty?
Plain and simple, the customer got burned and because it happened at a FS and you work for the big high and mighty, it could not have possibly have happened because of "it specifically has provisions for recurring problems", well you know what, it did. Proof on my counter for all who are interested.
Do I recommend that you call the customer or myself a liar, nope. So that leaves the problem right back at square one, the local FS that you in your all high and mighty throne over there (be it for one day a week)have absolutely no control over.
<EDIT> oh, if I wanted to sell a cash grab, I most certainly could. Matter of fact I used to sell it through Dominion and had a whole whopping total of one claim on a cordless phone in the 4 years that I sold the warranty packages. So is it a cash grab, yup. Do I as the owner of my store have to sell it and cram it down the customers throat, nope. If I worked for a company that it was their policy to do so, I most certainly would. I see your side of the fence as I spent years on it. As you have spent, hmmm, none on my side, don't offer your opinions to it as they have little to no basis for discussion.
[ December 19, 2005, 03:32 PM: Message edited by: MR2NR ]
